Shipping and Returns
We deliver worldwide for free!
Please expect you order to be dispatched the following Monday or Thursday each week after your order is placed. Delivery timeframes within Australia are approximately 3 to 5 business days, and approximately 5 business days to most other parts of the world. Express will be 2 days.
All packages have tracking, and will need to sign for the parcel to collect your goods.
If you do require your product sooner - please send us an email, or call us on 1300 55 20 27 and we can organise this especially for you. Extra courier fees will be charged at the cost the courier company charges. This will need to be paid for prior to dispatch.
Please choose carefully. Kirrikin does not give exchanges if you simply change your mind or make a wrong selection.
Exchanges can be given where goods are faulty or wrongly described. Customers will lose their right to an exchange if the goods have not been used in accordance with instructions, or have been abused or damaged. If it is unclear whether there is a manufacturing fault in the goods, Kirrikin Studio may first seek the opinion of the manufacturer to check the validity of the complaint.
All claims where goods are faulty or wrongly described must be received in writing by Kirrikin Studio within seven (7) days of the customer receiving goods. All claims must be submitted to Kirrikin Studio via email firstname.lastname@example.org . Any claims where goods are faulty or wrongly described which fall outside of this timeframe of seven (7) days will automatically be rejected.
Kirrikin endeavours to respond to your claim within an estimated timeframe of fourteen (14) days.