Shipping and Returns
We deliver worldwide for free if your order is over $100Au!
Please expect you order to be dispatched within 2 working days after order is placed. Delivery time frames within Australia are approximately 3 to 5 business days, and approximately 10 business days to most other parts of the world. Express will be 2 days within Australia and 3 days internationally. For an extra fee of $10 in Australia and $20 overseas we can organise express freight.
DURING BUSY SEASONS SUCH AS CHRISTMAS, WE CAN EXPERIENCE EXTENSIVE DELAYS, RECENTLY FLOODS AND BUSHFIRES HAVE AFFECTED DELIOVERY TIMES TOO. PLEASE TAKE THIS INTO CONSIDERATION WHEN ORDERING, YOU MAY NEED EXPRESS IF IT IS URGENT.
All packages have tracking, and you may need to sign for the parcel to collect your goods.
Please choose carefully. Kirrikin does not give exchanges if you simply change your mind or make a wrong selection.
Exchanges can be given where goods are faulty or wrongly described. Customers will lose their right to an exchange if the goods have not been used in accordance with instructions, or have been abused or damaged. If it is unclear whether there is a manufacturing fault in the goods, Kirrikin Studio may first seek the opinion of the manufacturer to check the validity of the complaint.
All claims where goods are faulty or wrongly described must be received in writing by Kirrikin Studio within seven (7) days of the customer receiving goods. All claims must be submitted to Kirrikin Studio via email email@example.com . Any claims where goods are faulty or wrongly described which fall outside of this timeframe of seven (7) days will automatically be rejected.
Kirrikin endeavours to respond to your claim within an estimated timeframe of fourteen (14) days.